Story Edition - BUCK STOPS HERE Starbucks manager o got two black men arrested 'no longer works there' THE female employee inadvertently sparked a race row after calling 911 on the two black men in Philadelphia. She apparently left in what was reportedly a mutual decision. Starbucks CEO Kevin Johnson said he wants to meet the men to offer a face-to-face apology.

 
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Monday, October 22, 2018

3:57:00 AM CEST

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Geolocation Information

Place : Philadelphia
Geo Path : Philadelphia,Philadelphia,Pennsylvania,United States
lat : 40.0279   lon : -75.1741

Quotes... Extracted quotes

Robert Passikoff said: "Companies have gone out of their way to establish the kind of emotional bonds and product delivery that they think is going to build engagement and loyalty and, ultimately, profits," External link

news-yahooMonday, April 16, 2018 12:46:00 PM CEST

Kevin Johnson said: “I would like to have a dialogue with them to make sure we have the opportunity to really understand the situation and they can join me in finding constructive way to solve this issue,” External link

suntimesMonday, April 16, 2018 6:47:00 PM CEST

Jeffrey Jordan said: "It is a shame that (in) the year 2018 we're still putting up with this mess," "This country was built on the backs of black and brown people and now Starbucks is going to treat us like we're second-class" External link

utsandiegoMonday, April 16, 2018 7:21:00 PM CEST

Melissa DePino said: "It was humiliating for those guys," "They were completely minding their own business" External link

ABCnewsMonday, April 16, 2018 7:26:00 PM CEST

Kevin Johnson said: "But today the consumer decides what is right. They have become magnets for social experiences, in the broad sense of 'social,' but not in the sense that 'Oh, I need to buy something.'" External link

news-yahooMonday, April 16, 2018 12:46:00 PM CEST

Kevin Johnson said: "Starbucks was built as a company that creates a warm, welcoming environment for all customers. That didn't happen in this case," "I've been very focused on understanding what guidelines and what training ever let this happen. What happened was wrong and we will fix it" External link

khouMonday, April 16, 2018 8:18:00 PM CEST

Kevin Johnson said: “I personally apologize to the two gentlemen that visited our store,” “Certainly, it’s my responsibility to understand what happened and what led to that, and ensure that we fix it” External link

huffingtonpost-us-enMonday, April 16, 2018 7:02:00 PM CEST

Kevin Johnson told: "Starbucks was built as a company that creates a warm, welcoming environment for all customers. That didn't happen in this case," External link

usaTodayMonday, April 16, 2018 10:16:00 PM CEST

Kevin Johnson responded: “Starbucks was built around the concept of a third place where we create a warm and welcoming environment for all customers. What I do know is that did not happen in this instance. And that is what we’re focused on” External link

cbs46Monday, April 16, 2018 8:26:00 PM CEST

Kevin Johnson said: “This is not who we are, and it’s not who we’re going to be,” External link

seattletimesTuesday, April 17, 2018 1:42:00 AM CEST

Kevin Johnson said: "Starbucks stands firmly against discrimination or racial profiling. " External link

RTERadioMonday, April 16, 2018 8:10:00 AM CEST

Richard Ross said: “There are laws on the books that we have to follow. If we had our druthers we wouldn’t have came there in the first place,” External link

phillyMonday, April 16, 2018 8:57:00 PM CEST

Kevin Johnson said: “Creating an environment that is both safe and welcoming for everyone is paramount for every store. Regretfully, our practices and training led to a bad outcome — the basis for the call to the Philadelphia police department was wrong,” “Our store manager never intended for these men to be arrested and this should never have escalated as it did” External link

sltribMonday, April 16, 2018 7:28:00 PM CEST

Kevin Johnson said: "Now, there are some scenarios where the police should be called. If there's threats or disturbance, those may be appropriate times," "In this case, none of that occurred. It was completely inappropriate to engage the police" External link

seattlepiMonday, April 16, 2018 7:15:00 PM CEST

Camille Hymes said: "We'll work very hard to ensure that we evaluate our training," External link

CBSnewsMonday, April 16, 2018 1:55:00 PM CEST

Kevin Johnson said: “Every company makes mistakes, but great companies are the ones that learn from those mistakes and take appropriate action,” External link

cbs46Monday, April 16, 2018 8:26:00 PM CEST

Kevin Johnson said (about Camille Hymes): "In the coming days, I will be joining our regional vice president, Camille Hymes - who is on the ground in Philadelphia - to speak with partners, customers and community leaders as well as law enforcement. Most importantly, I hope to meet personally with the two men who were arrested to offer a face-to-face apology," External link

rttnewsMonday, April 16, 2018 6:18:00 PM CEST

Richard Ross said: "These officers did absolutely nothing wrong. They followed policy; they did what they were supposed to do. They were professional in all their dealings with these gentlemen," "And instead, they got the opposite back" External link

WashingtonPostMonday, April 16, 2018 8:48:00 PM CEST

Richard Ross said: "We want them to know about the atrocities that were, in fact, committed by policing around the world," External link

courantMonday, April 16, 2018 5:21:00 PM CEST

Richard Ross said: "They did a service that they were called to do," External link

erietvnewsMonday, April 16, 2018 4:55:00 AM CEST

Melissa DePino said: "People who I know in my everyday life have said things like, 'I can't believe that really happens!'" "I want people to listen to people who experience it and to understand that it's real" External link

CBSnewsMonday, April 16, 2018 1:55:00 PM CEST

Kevin R Johnson said: “It’s my responsibility to understand what happened and what led to that, and ensure that we fix it,” External link

nytimesMonday, April 16, 2018 10:25:00 PM CEST

Richard Ross told: "The whole thing, we just wish it didn't happen," External link

patchMonday, April 16, 2018 3:44:00 PM CEST

Richard Ross said: "I will say, that as an African-American male, I am very aware of implicit bias," "We are committed to fair and unbiased policing and anything less than that will not be tolerated in this department" External link

foxnewsMonday, April 16, 2018 6:49:00 PM CEST

Richard Ross said: “I can tell you that that police officer did not want to have to make an arrest in that incident,” “The whole thing, we just wish it didn't happen” External link

phillyMonday, April 16, 2018 8:57:00 PM CEST

Richard Ross said: "These officers had legal standing to make these arrests," External link

patchMonday, April 16, 2018 3:44:00 PM CEST

Michelle Miller asked: "If they were white, would this have happened?" External link

CBSnewsMonday, April 16, 2018 1:55:00 PM CEST

Kevin Johnson said: “I’d like to have a dialogue with them so that I can ensure that we have opportunity to really understand the situation and show some compassion and empathy for the experience they went through,” External link

theepochtimesTuesday, April 17, 2018 4:14:00 AM CEST

Kevin Johnson said: “As we’re working to solve this, I’d like to invite them to join me in finding a constructive way to solve this issue,” External link

nypostMonday, April 16, 2018 9:55:00 PM CEST

Kevin Johnson said: “In watching the video, it was painful,” External link

phillyMonday, April 16, 2018 8:57:00 PM CEST

Andrew Yaffe asked: “What did they get called for, because there were two black guys sitting here, meeting me?” External link

phillyMonday, April 16, 2018 5:03:00 AM CEST

Kevin Johnson said: "Regretfully, our practices and training led to a bad outcome — the basis for the call to the Philadelphia Police Department was wrong," External link

nprMonday, April 16, 2018 5:30:00 AM CEST

Kevin Johnson said: “We’re looking at all aspects to ensure that this never happens again,” External link

islandpacketMonday, April 16, 2018 11:03:00 PM CEST

Andrew Yaffe said: "Why would they be asked to leave?" External link

WashingtonPostMonday, April 16, 2018 8:48:00 PM CEST

Camille Hymes told: “We put (the manager) in a position that did not allow her to be set up for success or those two men,” External link

eastidahonewsMonday, April 16, 2018 9:23:00 PM CEST

Jim Keeney said: “I am heartbroken to see Philadelphia in the headlines for an incident that — at least based on what we know at this point — appears to exemplify what racial discrimination looks like in 2018,” “Like all retail establishments in our city, Starbucks should be a place where everyone is treated the same, no matter the color of their skin” External link

sltribMonday, April 16, 2018 7:28:00 PM CEST

Kevin R Johnson said: “In this case, none of that occurred,” “It was completely inappropriate to engage the police” External link

nytimesMonday, April 16, 2018 5:13:00 PM CEST

Andrew Yaffe says: “Why would they be asked to leave?” “Does anybody else think this is ridiculous? It’s absolute discrimination” External link

cbs46Monday, April 16, 2018 8:26:00 PM CEST

Kevin Johnson said: "what happened to those two gentlemen was wrong" External link

WashingtonPostMonday, April 16, 2018 8:48:00 PM CEST

Melissa DePino wrote: "The police were called because these men hadn't ordered anything. They were waiting for a friend to show up, who did as they were taken out in handcuffs for doing nothing" External link

erietvnewsMonday, April 16, 2018 4:55:00 AM CEST

Richard Ross said: "It is important to emphasize and underscore that these officers had legal standing to make this arrest," External link

CBSnewsMonday, April 16, 2018 1:55:00 PM CEST

Richard Ross said: “The police did not just happen upon this event — they did not just walk into Starbucks to get a coffee,” External link

kiro7Monday, April 16, 2018 6:22:00 PM CEST

Kevin Johnson said: “In this case, none of that occurred. It was completely inappropriate to engage the police,” External link

phillyMonday, April 16, 2018 7:26:00 PM CEST

Kevin Johnson told: "My responsibility is to look not only to that individual but look more broadly at the circumstances that set that up just to ensure that never happens again," External link

WashingtonPostMonday, April 16, 2018 8:48:00 PM CEST

Camille Hymes tells: “At this time, we’ll ask that you step outside,” External link

eastidahonewsMonday, April 16, 2018 9:23:00 PM CEST

Kevin Johnson said: "The video shot by customers is very hard to watch and the actions in it are not representative of our Starbucks mission and values," External link

AsiaOneMonday, April 16, 2018 4:26:00 AM CEST

Melissa DePino told: “They did not raise their voices; they were not confrontational,” External link

phillyMonday, April 16, 2018 5:03:00 AM CEST

Kenyatta Johnson said: “I felt like it was more lip service. I want to see action. I want to see an actual plan that addresses diversity and inclusion,” External link

fox5atlantaTuesday, April 17, 2018 6:08:00 AM CEST

Kevin Johnson said: "We also will further train our partners to better know when police assistance is warranted," "Additionally, we will host a company-wide meeting next week to share our learnings, discuss some immediate next steps and underscore our long-standing commitment to treating one another with respect and dignity" External link

dcourierMonday, April 16, 2018 3:12:00 PM CEST

Kenyatta Johnson said: "We don't want this Starbucks to make any money today. That's our goal," External link

fox5atlantaTuesday, April 17, 2018 6:08:00 AM CEST

Rosalind Brewer told: "It would be easy for us to say that this was a one-employee situation, but I have to tell you, it's time for us to, myself included, take personal responsibility here and do the best that we can to make sure we do everything we can," External link

WashingtonPostMonday, April 16, 2018 8:48:00 PM CEST

Richard Ross said: "As an African American male, I am very aware of implicit bias; we are committed to fair and unbiased policing," External link

mynews13Monday, April 16, 2018 3:22:00 AM CEST

Jim Keeney said: “I am heartbroken to see Philadelphia in the headlines for an incident that — at least based on what we know at this point — appears to exemplify what racial discrimination looks like in 2018,” External link

mynews13Monday, April 16, 2018 3:22:00 AM CEST

Kevin Johnson said: "I know our store managers and partners work hard to exceed our customers' expectations every day — which makes this very poor reflection on our company all the more painful," External link

watodayMonday, April 16, 2018 4:18:00 AM CEST

Kevin Johnson said: “I’m writing this evening to convey three things: First, to once again express our deepest apologies to the two men who were arrested with a goal of doing whatever we can to make things right. Second, to let you know of our plans to investigate the pertinent facts and make any necessary changes to our practices that would help prevent such an occurrence from ever happening again. And third, to reassure you that Starbucks stands firmly against discrimination or racial profiling,” External link

newsweekTuesday, April 17, 2018 4:38:00 AM CEST

Kevin Johnson said: “I’d like to have a dialogue with them and the opportunity to listen to them with compassion and empathy through the experience they went through,” External link

cbs46Monday, April 16, 2018 8:26:00 PM CEST

Kevin Johnson said: "Clearly, there's an opportunity for us to provide clarity and in addition to that I'd say there's training, more training that we're going to do with our store managers, not only around the guidelines but training around unconscious bias," External link

ABCnewsMonday, April 16, 2018 7:26:00 PM CEST

Kevin Johnson told: “The circumstances surrounding the incident and the outcome in our store on Thursday were reprehensible ... they were wrong,” External link

4-tradersMonday, April 16, 2018 8:28:00 PM CEST

Richard Ross said: "If you think about it logically, that if a business calls and they say that someone is here that I no longer wish to be in my business, they (the officers) now have a legal obligation to carry out their duties. And they did just that," "They were professional in all their dealings with these gentlemen, and instead they got the opposite back" External link

AsiaOneMonday, April 16, 2018 4:26:00 AM CEST

Kevin Johnson said: “Now certainly there are some situations where a call to the police is justified – situations where there’s violence or threats or disruption. In this case, none of that existed,” External link

seattletimesTuesday, April 17, 2018 1:42:00 AM CEST

Kevin Johnson wrote: "Most importantly, I hope to meet personally with the two men who were arrested to offer a face-to-face apology," External link

syracuseMonday, April 16, 2018 8:12:00 PM CEST

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Subtitles

  • The Latest: Mayor says Starbucks ‘contrite’ over arrests
  • The nation in brief
  • Starbucks to train workers on 'unconscious bias,' CEO says
  • ...
  • Arrest of two black men in Starbucks sparks protests in Philadelphia
  • Protesters Call Out Racial Double Standard After Black Men Arrested At Starbucks
  • Backlash After Black Men Arrested At Starbucks

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